AI Industry Solutions · AI Customer Care
AI agents that resolve customer queries,24/7.
AI Customer Care answers from your own knowledge, checks your systems for real answers, and hands over to your team when a human is needed.
What it handles
From first question to resolved case.
Use case 01
Product inquiry
Answers questions about your products, prices and locations, any time of day.
Use case 02
Complaint handling
Checks your systems, such as transactions or deliveries, and logs the case in your ticketing tool.
Use case 03
Booking & appointments
Helps customers find a time, place and service that fits, then confirms it.
Use case 04
Agent assist
Works beside your agents with customer details, related tickets and suggested replies.
How it works
AI first. Your team when it matters.
- 1
Customer asks
On your website, app or WhatsApp, connected through our API or chat widget.
- 2
AI answers
The AI agent answers from your knowledge and checks your systems for live information.
- 3
Your team steps in
When a customer needs a person, the AI hands over with a summary and assists your agent.
- 4
It learns
Every closed case becomes a reference answer, so responses improve over time.
My order was due yesterday. Where is it?
Checking delivery system…
Your parcel is with the courier and should arrive today. I've logged a case so you'll get an update if anything changes.
I'd like to speak to someone.
Handover
AI agent, Case summary, Your agent
Three ways to deploy
Choose where your data stays.
Best for clinics, shops and growing businesses
Fully hosted
We run everything for you. Subscribe, and we help you set up your knowledge base.
Best for mid-size companies with confidential data
Hosted, private knowledge
The AI runs on Indosat; your knowledge base and chat engine can stay on your own infrastructure.
Best for banks and regulated enterprises
On-premise
Everything runs on your infrastructure, with integration, maintenance and an SLA.
Why Indosat
Customer care AI, built by a telco.
Local models, local data
Open models, including Sahabat-AI, run on Indosat GPUs in Indonesia, in line with the UU PDP.
Safe by design
Guardrails stop off-topic answers, made-up facts and leaks of other customers' data.
Human when it matters
Smooth handover to your agents, with a summary and an AI assistant at their side.
Telco-verified customers
Coming soonIdentity checks by phone number help stop social engineering before a conversation starts.
Part of the Intelligence Suite
One of the AI industry solutions in the Indosat Intelligence Suite, running on the same local models available in the AI Token Marketplace.
Start with one use case.
Pick the questions your customers ask most, and see the AI handle them on your own knowledge.